One Last AIOne Last AI

Privacy Policy

Last updated: November 6, 2025 • Effective Date: November 6, 2025

1. Introduction

Welcome to One Last AI ("we," "our," or "us"). We operate a global multi-agent AI platform that provides specialized AI personalities and services to users worldwide. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at onelastai.co.

We are committed to protecting your privacy and complying with applicable data protection laws globally, including:

  • - European Union
  • - United States
  • - United States
  • PIPEDA (Personal Information Protection and Electronic Documents Act) - Canada
  • Privacy Act 1988 - Australia
  • LGPD (Lei Geral de Proteção de Dados) - Brazil

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

Information you provide directly:

  • Account Information: Name, email address, username, password
  • Profile Information: Company name, job title, profile picture
  • Payment Information: Billing address, payment method details (processed securely)
  • Communication Data: Support tickets, feedback, chat conversations with AI agents
  • Content Data: Files, documents, prompts submitted to AI agents

2.2 Automatically Collected Information

  • Usage Data: Pages visited, features used, time spent, interaction patterns
  • Device Information: IP address, browser type, operating system, device identifiers
  • Location Data: Approximate geographic location based on IP address
  • Cookies & Tracking: Session cookies, analytics cookies, preference cookies
  • Performance Data: API response times, error logs, system diagnostics

2.3 AI Interaction Data

When you interact with our AI agents:

  • Conversation history and context
  • Prompts and queries submitted
  • AI-generated responses
  • Agent preferences and customizations
  • Voice recordings (if voice features are used)

3. How We Use Your Information

We use collected information for the following purposes:

3.1 Service Delivery

  • Provide access to AI agents and platform features
  • Process your requests and transactions
  • Maintain your account and preferences
  • Deliver personalized AI interactions

3.2 Platform Improvement

  • Analyze usage patterns to improve AI accuracy
  • Train and enhance AI models (anonymized data only)
  • Develop new features and services
  • Optimize performance and user experience

3.3 Communication

  • Send service updates and notifications
  • Provide customer support
  • Respond to inquiries and requests
  • Send marketing communications (with consent)

3.4 Security & Compliance

  • Detect and prevent fraud and abuse
  • Enforce our Terms of Service
  • Comply with legal obligations
  • Protect user safety and platform integrity

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data in the following circumstances:

4.1 Service Providers

Third-party vendors who assist with:

  • Payment processing (Stripe, PayPal)
  • Cloud hosting (AWS, Google Cloud)
  • Analytics (Google Analytics)
  • Customer support tools
  • Email delivery services

4.2 Legal Requirements

When required by law or to:

  • Comply with legal process or government requests
  • Enforce our Terms of Service
  • Protect our rights, property, or safety
  • Investigate potential violations

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change.

4.4 With Your Consent

We may share information with third parties when you explicitly consent to such sharing.

5. Data Retention

We retain your information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Improve our AI models (anonymized data)

Retention Periods:

  • Active accounts: Duration of account + 30 days after deletion
  • Conversation history: 90 days (or until manual deletion)
  • Payment records: 7 years (tax compliance)
  • Analytics data: 26 months

6. Your Privacy Rights

Depending on your location, you may have the following rights:

✓ Right to Access

Request a copy of your personal data

✓ Right to Rectification

Correct inaccurate or incomplete data

✓ Right to Erasure

Request deletion of your personal data

✓ Right to Data Portability

Receive your data in a structured, machine-readable format

✓ Right to Object

Object to processing of your personal data

✓ Right to Withdraw Consent

Withdraw consent for data processing at any time

How to Exercise Your Rights:

Email us at privacy@onelastai.co or use the privacy controls in your account settings. We will respond within 30 days.

7. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption: TLS/SSL encryption for data in transit, AES-256 encryption for data at rest
  • Access Controls: Role-based access, multi-factor authentication
  • Monitoring: 24/7 security monitoring and intrusion detection
  • Regular Audits: Third-party security assessments and penetration testing
  • Data Backup: Regular encrypted backups with disaster recovery
  • Employee Training: Security awareness and data protection training

While we strive to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

8. International Data Transfers

As a global platform, we may transfer your data to countries outside your residence. We ensure appropriate safeguards are in place:

  • Standard Contractual Clauses (SCCs) approved by the European Commission
  • Data Processing Agreements with all third-party processors
  • Adequacy decisions where applicable
  • Binding Corporate Rules for intra-group transfers

9. Children's Privacy

Age Restriction: Our services are NOT intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@onelastai.co. We will delete such information promptly.

10. Cookies and Tracking

We use cookies and similar tracking technologies. For detailed information, please see our Cookie Policy.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or a prominent notice on our platform. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

Data Protection Officer:

One Last AI Privacy Team

Email: privacy@onelastai.co

Support: support@onelastai.co

Website: https://onelastai.co

EU Representative: For users in the European Union, you may contact our EU representative regarding data protection matters.